We value the trust placed in use by You, and therefore, we follow the highest standards of privacy guidelines to protect the information shared by You with us.
This Privacy Policy (“Privacy Policy”) governs the use of Personal Information and other confidential information shared with or collected by SOLVEDGE TECHNOLOGY SERVICES PRIVATE LIMITED from the subscribers of our Cloud Service. This Privacy Policy is subject to change from time to time without any written notice to You. Please review the Privacy Policy from time to time to be updated with the latest changes and modifications.
By subscribing to the Cloud Services, You agree to be bound by the terms of this Privacy Policy.
All capitalized terms that have not been specifically defined herein shall have the same meaning as provided under the Terms of Use.
This Privacy Policy should be read in conjunction with the Terms of Use available on https://www.ripplecare.com/terms.html
1. Collection and Use of Personal Information
‘Personal Information’, ‘Information’, and ‘Sensitive Personal Data or Information’ shall have the meaning ascribed to it under the IT Act, 2000 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
Generic Information/Financial Information
We collect Your Personal Information or Information on your registration and subscription for the Cloud Services. In case of an individual, We collect information with respect to Your name, email address, Skype ID, address, IP address, etc. Based on Your Subscription plan, We collect Your credit/debit card details or other bank account details. This information is stored by using an encrypted form in a secure manner to expedite Your future transactions. This information is also made available to our payment gateway partners and is governed by the privacy policy of such payment gateway partners.
We collect information to provide You with a safe, efficient, smooth, and customized experience. This allows Us to provide services and features that most likely meet Your needs, and to customize the Cloud Services by providing You a dashboard with Your branding and/or logo.
Except as provided herein, We do not solicit any Sensitive Information about You. However, if You share such information with Us voluntarily, We will not be liable for any actions, claims, costs, expenses, or other liabilities that may arise as a consequence of any such unauthorized use or misuse of such information.
If You choose to post messages in Our chat rooms or other message areas or leave feedback, We will collect that information You provide to Us. We retain this information as necessary to resolve disputes, provide customer support, and troubleshoot problems as permitted by law.
We identify and use Your IP address to help identify Your geographic location and to administer the Cloud Services.
We will occasionally ask You to complete optional online surveys. These surveys may ask You for contact information and demographic information (like zip code, age, or income level). We use this data to tailor Your experience with respect to Cloud Services.
Cookies, Web Beacons, and Other Similar Technologies.
As clearly described in the Cookie Policy of Ripplecare, we use cookies and the like (e.g., device identifiers, web beacons, and pixels) to recognize you and/or your device(s) on, off and across different devices.
You will always have an option not to provide certain information and can choose to opt out of the provision of certain information.
We use the Internet protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system, and other visitor details collected in our log files to analyze the trends, administer the website, track visitor's movements, and to improve our website. We link this automatically collected data to other information We collect about you.
2. Disclosure of Personal Information with Third Parties
We may disclose Personal Information to affiliates and group companies. We may also disclose Your Personal Information to third parties strictly on confidential terms. We may disclose such information to third parties to provide You access to Cloud Services, to comply with Our legal obligations, to enforce Our Terms of Use, to facilitate Our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities using the Cloud Server.
We will always take Your express consent at the time of sharing Your Personal Information with third parties for their marketing and advertising purposes. Notwithstanding the aforesaid, We retain Our right to share Your Personal Information with any of Our affiliates or group companies for the purpose of promoting other Solvedge products offered by Our other businesses or by Our affiliates and group companies.
In the event of any requirement by court order, government or quasi-government agency to disclose Your Personal Information, We will disclose information as may be legally required. We may also disclose Your Personal Information if We, in the good faith, believe that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes.
In the event Solvedge is merged with or acquired by another company or in case of reorganization or restructuring of business, Our affiliates and We will share Your Personal Information, wholly or in part, with another business entity.
3. Promotional and Marketing Activities
We will use Your contact information shared with Us, including Your email ID, address, and phone number, to communicate Our promotional schemes or promote any product offered by Us or by Our affiliates and group companies.
4. Security and Compliance with Laws
We strive to protect Your Personal Information against unauthorized disclosure, misuse, unlawful use, modification, loss or destruction. We take all reasonable measures and precautions, as per standard industry practices, to keep Your Personal Information confidential. We ensure compliance with all applicable laws including but not limited to Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011.
5. Amendments
We reserve the right, at our sole discretion, to modify the terms of this Privacy Policy from time to time to ensure compliance with applicable laws (“Updated Terms”). The Updated Terms shall be effective immediately and shall supersede these the terms of this Privacy Policy. We will not be under an obligation to notify you of any changes to this Privacy Policy. You shall be solely responsible for reviewing the Privacy Policy from time to time for any modifications. By continuing to subscribe to the Cloud Services after the Updated Terms have been published, You affirm Your agreement to the Updated Terms.
6. Contact Us
If You require any information or clarification regarding the use of Your Personal Information or this Privacy Policy, You can contact us at legal@solvedge.com
If You have any grievance with respect to use of Your Personal Information, please write to the Legal team.
Solvedge is a company based in India with globally expanding offices. By subscribing to the Cloud Services, You hereby acknowledge that Solvedge is not responsible or liable in any manner to comply with any local laws of Your territory except India.